Administrative Support – Online CPD Accredited Training Course

Administrative Support – Online CPD Accredited Training Course

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This online Administrative Support course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient than ever.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Awarded Body – CPD Certification Service (mapped to Ofqual Qualifications)

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines (in line CPD Certification Service requirements)

Course aims

In this Administrative Support e-earning course, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this online training course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Course objectives

The objectives of this Administrative Support online course are to:

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

What’s covered in this course?

This Administrative Support online course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Getting Organized, Part One

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules

Module Five: Getting It All Done On Time

• Prioritizing
• The Secret to Staying on Track
• Goal Setting

Module Six: Special Tasks

• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel

Module Seven: Verbal Communication Skills

• Listening and Hearing: They Aren"t the Same Thing
• Asking Questions
• Communicating with Power

Module Eight: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It"s Not What You Say, It"s How You Say It

Module Nine: Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

Module Ten: The Team of Two

• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is Administrative Support?

"A person responsible for providing various kinds of administrative assistance is called the Administrative Assistant (Admin. Assistant) or also sometimes an Administrative Support Specialist. Admin assistants perform clerical duties in nearly every industry. Some administrative assistants, like those in the legal industry, may be more specialized than others. Most administrative assistant duties revolve around managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Administrative assistants may also be in charge of sending and receiving correspondence, as well as greeting clients and customers"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4-6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available
7. CPD Standards Service

Administrative Support – Online CPD Accredited Training Course

Anyone interested in Administrative Support, Business Administrative or similar roles.

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Business Administration, leadership and management